Business Analyst

About GemGem: GemGem is a leading C2C online jewelry marketplace dedicated to providing a seamless and enjoyable shopping experience for jewelry enthusiasts worldwide. With a focus on innovation, quality, and customer satisfaction, GemGem offers a wide range of exquisite jewelry pieces sourced from trusted sellers around the globe.

Job Description: GemGem is seeking a talented and experienced Business Analyst to join our dynamic team. The Business Analyst will play a critical role in understanding the business needs and objectives of the organization, translating them into actionable insights, and driving strategic initiatives to support business growth and optimization.


  • Collaborate with cross-functional teams to identify business needs, requirements, and opportunities for improvement.
  • Conduct thorough analysis of market trends, customer behavior, and competitor landscape to inform strategic decision-making.
  • Develop and maintain dashboards, reports, and metrics to monitor key performance indicators and track business performance.
  • Analyze data to identify opportunities for optimization and improvement across various business functions, including sales, marketing, operations, and customer service.
  • Work closely with stakeholders to define project scope, objectives, and success criteria, and ensure alignment with business goals.
  • Facilitate workshops, meetings, and discussions to gather requirements, clarify business needs, and prioritize initiatives.
  • Provide insights and recommendations to support decision-making, resource allocation, and strategic planning.
  • Act as a liaison between business stakeholders and technical teams to ensure that business requirements are accurately translated into IT solutions.
  • Support the implementation and adoption of new processes, systems, and technologies, and provide training and support to end-users as needed.


  • Bachelor’s degree in Business Administration, Finance, Economics, or related field.
  • Proven experience as a Business Analyst or similar role, preferably in the e-commerce or retail industry.
  • Strong analytical skills with proficiency in data analysis tools such as SQL, Excel, and Tableau.
  • Excellent communication and collaboration skills with the ability to effectively convey insights to stakeholders.
  • Detail-oriented mindset with a passion for problem-solving and continuous improvement.
  • Ability to work independently and as part of a team, prioritize tasks, and meet deadlines in a fast-paced environment.
  • Experience with Agile methodologies and project management tools is a plus.

Why Join GemGem:

  • Opportunity to work in a fast-growing startup environment with a culture of innovation and collaboration.
  • Chance to make a real impact and contribute to the success of an exciting and dynamic online marketplace.
  • Competitive compensation package, including salary, benefits, and opportunities for career growth and advancement.

If you’re ready to embark on an exciting journey in the world of e-commerce and jewelry, apply now to join GemGem as a Business Analyst and help shape the future of online jewelry shopping!

Job Category: Business Analyst
Job Type: Full Time
Job Location: Surat

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